Refund policy

Last updated: October 1, 2026

Every Streetlight Club piece is made to order, just for you. That shapes how returns work.

Damaged, defective or wrong items

If your order arrives damaged, defective, misprinted or isn't what you ordered, email info@streetlightclub.com within 30 days of delivery with your order number and a photo of the problem. We'll send a free replacement or give you a full refund, your choice. You won't need to send the item back unless we ask.

Change of mind and sizing

Because items are produced individually after you order, we can't accept returns or exchanges for change of mind or the wrong size. Please check the size chart on each product page and our size guide before ordering, and email us if you're unsure. We're happy to help you choose.

Lost packages

If your package is lost in transit, contact us and we'll work with the carrier to resolve it, including a replacement where appropriate.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Original shipping costs are refunded when the issue was our error.

Cancellations

Orders go into production quickly. If you need to cancel, email us as soon as possible; we can cancel and fully refund an order only before production has started, usually within a few hours of ordering.